At CGPEY International Pvt. Ltd., we ensure transparent and fair policies for refunds, settlements, and transaction reversals across all our payment services.
CGPEY follows RBI-compliant procedures to handle refunds, settlement reversals, disputes, and failed payment cases for merchants and customers.
If a transaction fails and money is debited, banks usually reverse funds within 5–7 working days.
Duplicate charges, if verified, will be refunded back to the customer after review.
Merchants using CGPEY may issue refunds from their dashboard based on customer requests.
Any onboarding fees, API charges, or service setup fees are non-refundable.
1. Failed or Pending Transactions
Refunds for failed UPI/Payout/Collection transactions are processed based on bank settlement cycles.
2. Merchant Disputes
Merchants must provide correct evidence for chargeback and dispute cases to process refunds.
3. Cancellation Policy
Payments once processed cannot be cancelled unless explicitly allowed by merchant or regulatory guidelines.
4. Service Fees
Setup, integration, and processing fees are not refundable.
5. Contact for Refund Queries
Email us at [email protected] with your Transaction ID (TXN/UTR/RRN).
